privacy policy

We may collect personal information that you provide directly, including your name, email address, billing address, shipping address, phone number, order details, customer service messages, account information, and marketing preferences.

We may also collect technical information when you use the website, including IP address, browser type, device information, pages viewed, referring pages, approximate location, cookie identifiers and interactions with our store.

We use personal information to operate the store, process orders, take payments, arrange shipping, provide customer support, prevent fraud, improve the website, measure performance, send service messages, comply with legal obligations and, where permitted, send marketing communications.

For customers in the UK and EU, our usual legal bases may include performance of a contract, compliance with legal obligations, consent, and legitimate interests such as running, protecting and improving the store.

We may use cookies, pixels and similar technologies to remember preferences, operate the cart and checkout, understand website traffic, improve our products, measure advertising performance, and show relevant ads.

You can usually control cookies through your browser settings. Where legally required, we will ask for consent before using non-essential cookies or similar technologies.

Catstore is hosted on Shopify, and our store may rely on service providers such as payment processors, shipping providers, email platforms, analytics tools, fraud-prevention tools, customer support tools and advertising platforms.

We share personal information with these providers only as needed for them to provide services to us, process orders, secure the store, improve performance, or comply with law.

Because Catstore sells internationally and uses online service providers, your personal information may be processed or stored in countries outside your country of residence, including countries that may have different privacy laws.

Where required, we rely on appropriate safeguards for international transfers, such as contractual protections, platform safeguards, adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

If you subscribe to email or SMS marketing, we may send you updates about products, launches, offers and Catstore news. You can unsubscribe using the link in our messages or by contacting us.

We do not want marketing to feel spammy. Our goal is to send useful updates about products and releases rather than unnecessary messages.

Depending on where you live, you may have rights to request access to your personal information, correction, deletion, restriction, portability, objection to certain processing, withdrawal of consent, or information about how your data is used and shared.

Customers in the UK and EU may have rights under UK GDPR or EU GDPR. Customers in Australia may have rights under the Australian Privacy Act and Australian Privacy Principles. Customers in New Zealand may have rights under the Privacy Act 2020. Customers in Canada may have rights under PIPEDA or applicable provincial privacy laws. Some US residents, including California residents, may have additional state privacy rights.

If you are a resident of a US state with applicable privacy rights, you may be able to request information about the personal information we collect, ask us to delete or correct personal information, opt out of certain sale, sharing or targeted advertising activities, or appeal a decision about your request.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights. These rights may depend on whether Catstore is legally subject to the relevant state law.

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, fraud prevention, legal compliance and dispute handling.

We take measured steps to protect personal information, and our website, payment systems, and data transmission strives to be as secure as possible.

Catstore is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

To ask a privacy question, request access or correction, withdraw consent, opt out of marketing, or exercise another privacy right, contact us using the email listed at the top of this page.

We may need to verify your identity before responding to certain requests. If your request relates to a specific order, please include enough information for us to identify the order without sending unnecessary sensitive information.